Welcome to Consumation

This website will tell you about our work to produce highly usable documents, instructions, leaflets and forms.
Find out why Consumation is different

We are usability testing experts

Our experience and expertise make us different. We’ve done more of this than most of our so-called competitors, and we’ve been doing it for longer. Ask any other company what they were doing when we started in 1997!

We know the regulations,
but we also know consumers

Our team is steeped in consumer-focused research.
We don’t aim to push your documents through hoops, just to pass a benchmark. We want to make them excel – and to surprise and delight their users.

Work with the people you know

Test interviews will be carried out by your project manager – the same person who is running the project for you. Someone who knows their stuff and knows your needs inside out – not just a casual or a graduate student!

“Talk in human language.
Make it better, not worse.”

Follow this link to watch a short video. It’s not ours, just something we came across. But we found it inspirational, and it helps to explain why we do what we do.